July 2015 Presenter

Our speaker this month is Adrian Bass of Capital Quality & Innovation.

Email: adrianbass@sbcglobal.net

Adrian will be presenting: Problem Solving Tools to Improve Your Business and Life. Adrian will show the group how to use “cause and effect” tools for quality problem solving.

So what do “Five Whys” and a “Fishbone Diagram” have to do with problem solving?

5 Whys is an iterative question-asking technique used to explore the cause-and-effect relationships underlying a particular problem. The primary goal of the technique is to determine the root cause of a defect or problem by repeating the question “Why?” Each question forms the basis of the next question. Be aware that many problems may have multiple causes, and not just one.


“Why do I have to go to bed?” – “Because you need your sleep.”

“Why do I need to sleep?” – “Because it’s good for you.”

“Why is it good for me?” – “Because your body needs regular rest.”

“Why does my body need rest?” – “Because resting helps you re-charge your battery.”

“Why do I need to re-charge it?” – “Because otherwise you’d have no energy to enjoy tomorrow.”

Using Fishbone Diagrams for Problem Solving

Fishbone, Cause-and-Effect or Ishikawa diagram shows factors of the overall problem in one drawing for the further analysis. Construct fishbone diagram and identify many possible causes for an “effect.”  It is like structured Brainstorming.

Following the process you might have an “ah-ha” moment; or you might have to research several suggested causes.  Sometimes you can have the group vote on which cause(s) to try to work on first.



To download a copy of the document, click here: five whys and fishbone